ابهام هدف و بدبینی سازمانی در بخش دولتی: آیا برداشت از سیاست سازمانی متغیر اثرگذاری است؟

نوع مقاله: مدیریت سازمانی(چالشهای کسب وکار -اخلاق و مسولیت اجتماعی -تحول سازمانی - عملکرد سازمانی -ریسک)

نویسندگان

1 استاد گروه مدیریت دولتی، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران.

2 استادیار مرکز مطالعات مدیریت و توسعه فناوری، دانشگاه تربیت مدرس، تهران، ایران.

3 کارشناس ارشد مدیریت دولتی، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران.

چکیده

از آنجایی‌که ماموریت اصلی سازمان‌های دولتی بهبود مستمر کیفیت ارائه خدمات به شهروندان است، کارکنان بدبین با تحت‌تأثیر قرار دادن شدید محیط کار، تهدیدی جدی در مسیر تحقق این ماموریت مهم به شمار‌می‌روند. بنابراین ضروری است هر سازمانی راهبردهایی درجهت به حداقل رساندن بدبینی سازمانی طراحی کند. بر این اساس، پژوهش حاضر با در نظر گرفتن عامل مهم "برداشت از سیاست سازمان" به بررسی تأثیر ابهام هدف سازمانی بر بدبینی سازمانی پرداخته است. جامعه آماری شامل مدیران و کارکنان 18 سازمان دولتی می‌باشد که از این میان 926 نفر به صورت تصادفی ساده برای نمونه انتخاب شدند. به منظور گردآوری داده‌ها از ابزار پرسش‌نامه استفاده شد و روایی و پایایی پرسش‌نامه‌ برای هر متغیر به روش روایی سازه و محاسبة ضریب آلفای‌کرونباخ تأیید شد. برای تحلیل داده‌های پژوهش به‌وسیلة مدل‌یابی معادلات ساختاری و تحلیل مسیر، از نرم افزار اسمارت پی‌ال‌اس و اس‌پی‌اس‌اس استفاده شد. نتایج حاکی از آن است که علاوه بر نقش تأثیرگذار ابهام هدف بر بدبینی سازمانی، ابهام هدف سازمانی از طریق برداشت از سیاست سازمانی تأثیر چشمگیری بر شکل‌گیری بدبینی سازمانی دارد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Goal Ambiguity and Organizational Cynicism in the Public Sector: Is the Perception of Organizational Politics Effective Variable?

نویسندگان [English]

  • hasan danaee fard 1
  • jalil delkhah 2
  • Raziyeh Ghanbary 3
1 Professor of Public Administration, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran.
2 Assistant Professor of Management Studies and Technology Development Center, Tarbiat Modares University, Tehran, Iran.
3 M.s of Public Administration, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran.
چکیده [English]

Since the main mission of public organizations is to continuously improve the quality of services provided to citizens, cynic employees are seriously threatened by the severe impact of the workplace to fulfilling this important mission. Therefore, it is necessary that each organization design strategies to minimize organizational cynicism. Accordingly, the present study considers the effect of the organizational goal ambiguity on organizational cynicism with regard to the important factor of "perception of organizational politics". The statistical population consisted of managers and staffs of 18 public organizations, of which 926 were selected randomly for the sample. For data collection, a questionnaire was used in Likert scale. Validity and reliability of questionnaires for each variable were confirmed by construct validity and Alpha-Cronbach's coefficient. The analysis of the research data was carried out by structural equation modeling and path analysis, Smart PLS software and SPSS. The results show that, in addition to the effective role of goal ambiguity in targeting organizational cynicism, the organizational goal ambiguity through the perception of organizational politics has a significant impact on the formation of organizational cynicism.

کلیدواژه‌ها [English]

  • Organizational cynicism
  • Organizational goal ambiguity
  • Perceptions of organizational politics
  • Mediating role
  • and Public organizations

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