Identifying the Executive Mechanisms of Servant Leadership in the Health Insurance Organization

Document Type : Management & Organization

Authors

1 PhD Student, Educational Management, Marand Branch, Islamic Azad University, Marand, Iran

2 Assistant Professor, Educational Management, Marand Branch, Islamic Azad University, Marand, Iran

3 Assistant Professor, Marand Branch, Islamic Azad University, Marand, Iran

Abstract

Objective: This study was conducted to identify a model for designing a model for removing barriers and executive mechanisms for implementing service leadership in the Health Insurance Organization. Method: The present study is exploratory and qualitative. Content analysis method has been used to identify server leadership mechanisms. The statistical population of the study includes employees of different levels of the Health Insurance Organization that 12 people were selected based on theoretical saturation through purposive non-random sampling method. Library methods and semi-structured interviews were used to collect data. The data analysis method was theoretical coding derived from server leadership theories using MAxqda software. Results: The results obtained from data analysis show that the components of humility, service, trustworthiness, interaction with employees and collection and ethics are the most important barriers to implementation and executive mechanisms of health insurance service leadership, respectively. Using Max Kyoda software, the indicators desired by the experts are prioritized. In the total of the above interview texts, 62 open codes related to obstacles affecting the implementation of servant leadership have been identified. Obstacles to servant leadership implementation are "inappropriate structure", "ethical barriers", "centralism and self-centeredness" and "subordinate conditions", respectively. The components of ethics, cooperation, communication, planning and scientism are among the main mechanisms of servant leadership in the first to fifth priority, respectively. Conclusion: Using this model, both the weaknesses and obstacles to the implementation of this leadership style in the organization are identified, as well as the methods and executive mechanisms that lead to the improvement and development of service leadership. In addition, this model is based on self-assessment and through it, organizations can self-evaluate their management methods, compare it with the management models introduced in this model, and try to improve it.

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Main Subjects

References

 
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History

  • Receive Date: 06 February 2022
  • Revise Date: 28 May 2022
  • Accept Date: 29 October 2022

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