طراحی الگو و اهمیت سنجی عوامل موثر بر ارزیابی اثربخشی برنامه توانمندسازی کارکنان بر اساس رویکرد دلفی و AHP (مطالعه موردی: ادارات دولتی شهر اصفهان)

نوع مقاله : مدیریت و سازمان(اخلاق و مسئولیت اجتماعی، رهبری و تحول سازمانی، عملکرد سازمانی، ریسک، مدیریت منابع سازمانی، سطوح تحلیل سازمانی، بلوغ سازمانی، آسیب­‌شناسی سازمانی، نظام اداری، . . . )

نویسندگان

1 دانشجوی دکتری مدیریت منابع انسانی، گروه مدیریت، واحد یاسوج، دانشگاه آزاد اسلامی، یاسوج، ایران

2 نویسنده مسئول، دانشیارگروه مدیریت، دانشکده مدیریت، دانشگاه آزاد اسلامی واحد علوم و تحقیقات، تهران، ایران.

3 استادیار گروه مدیریت، واحد یاسوج، دانشگاه آزاد اسلامی، یاسوج، ایران

چکیده

امروزه توانمندسازی کارکنان سبب واگذاری اختیار به پایین‌ترین سطوح سازمانی می‌گردد و احتمال می‌رود که شناسایی و تعیین اهمیت عوامل اثرگذار بر توانمندسازی کارکنان در بهبود اثربخشی سازمانی نقش داشته‌باشد. هدف از پژوهش حاضر، شناسایی و تعیین اهمیت عوامل مؤثر بر ارزیابی اثربخشی توانمندسازی کارکنان است. جامعه آماری پژوهش مدیران ارشد ادارات دولتی شهر اصفهان بودند که10 نفر از آنان به عنوان نمونه آماری انتخاب شدند. در بخش اول، تعداد9 مقوله اصلی شامل منابع توانمندسازی، رهبران و مدیران، ابعاد روان‌شناختی، محیط سازمانی، آموزش، جو سازمان، ساختار سازمان، روش‌های توانمندسازی و متغیرهای میانجی، با توجه به ادبیات پژوهش به‌دست‌آمد. در ادامه و با استفاده از روش دلفی،44 متغیر فرعی مربوط به9 مقوله شناسایی شد. به‌منظور تعیین وزن مقوله‌ها از روش تجزیه‌وتحلیل سلسله مراتبی استفاده شد. نتایج نشان‌داد که مقوله رهبران و مدیران دارای بالاترین وزن و مقوله جوسازمانی دارای کمترین وزن بوده‌است. درنهایت الگوی عوامل اثرگذار بر ارزیابی اثربخشی دوره‌های توانمندسازی بر اساس نتایج به‌دست‌آمده ارائه شد. نتایج این پژوهش نشان‌داد که ارزیابی اثربخشی دوره‌های توانمندسازی مقوله پیچیده‌ای است که تحت تأثیر متغیرهای فراوانی قرار‌می‌گیرد و توجه و تمرکز بر این متغیرها به مدیران سازمان‌های دولتی شهر اصفهان توصیه می‌گردد.

کلیدواژه‌ها

عنوان مقاله [English]

Designing a Model for Evaluating the Effectiveness of the Employee’s Empowerment Program Based on a Systematic Approach. (Case Study: Governmental Organizations of Isfahan City)

نویسندگان [English]

  • Saeid Ghasemi 1
  • Karam Allah Daneshfard 2
  • Abdolkhalegh Gholami 3
1 Ph.D. student, Department of Management, Yasooj Branch, Islamic Azad University, Yasooj, Iran
2 Corresponding author, Associate professor, Management department, Management faculty,, Islamic Azad University, Tehran, Iran
3 Assistant professor, Management department, Management faculty, Islamic Azad University, Yasooj, Iran.
چکیده [English]

Today, human resources are the first factor in the development of societies and empowered employees have the ability to make independent decisions. In fact, organizations empower employees to delegate authority to the lowest organizational levels. Therefore, it is likely that identifying and determining the importance of factors affecting employee empowerment has a considerable role in improving organizational effectiveness. To this end, the main purpose of this study was the identification and determining the importance of the factors affecting the evaluation of the effectiveness of employee empowerment. The current study was based on a qualitative and quantitative approach. The statistical population of this study was the organizational managers of the governmental organization of Esfahan city which according to the impossibility of access to all members, a sample of 10 members was used. In the first step, the 9 variables consist of empowerment resources, leaders and managers, Psychological dimensions, organizational environment, training, organizational climate, organizational structure, empowerment methods, and mediators variables were obtained via literature. Then, using the 5 main rounds of the Delphi method, 44 sub-variables related to the 9 mentioned categories were identified. T Quantitative data analysis was performed to determine the weight and importance of categories using hierarchical analysis. The results of this section showed that the category of leaders and managers had the highest weight and the category of organizational climate had the lowest weight. Finally, the model of factors affecting the evaluation of the effectiveness of employee empowerment based on the obtained results was presented. The results of this study showed that evaluating the effectiveness of empowerment courses is a complex matter that is affected by many variables and attention and focuses on these variables is recommended to managers of government organizations in Isfahan.

کلیدواژه‌ها [English]

  • Effectiveness Evaluation
  • Empowerment Programs
  • Delphi
  • AHP
  • Isfahan

مراجع

Allen, J. A., Lehmann-Willenbrock, N., & Sands, S. J. (2016). Meetings as a positive boost? How and when meeting satisfaction impacts employee empowerment, Journal of Business Research, 69(10), 4340-4347.
Ahmady, G. A., Mehrpour, M., & Nikooravesh, A. (2016). Organizational structure. Procedia-Social and Behavioral Sciences, 230, 455-462.
Berberoglu, A. (2018). Impact of organizational climate on organizational commitment and perceived organizational performance: empirical evidence from public hospitals. BMC health services research, 18(1), 399.
Boon, C., Eckardt, R., Lepak, D. P., & Boselie, P. (2018). Integrating strategic human capital and strategic human resource management, The International Journal of Human Resource Management, 29(1), 34-67.
Bratton, J., & Gold, J. (2017). Human resource management: theory and practice: Palgrave.
Brewster, C., Chung, C., & Sparrow, P. (2016). Globalizing human resource management: Routledge.
Cascio, W. (2018). Managing human resources: McGraw-Hill Education.
Choi, S. L., Goh, C. F., Adam, M. B. H., & Tan, O. K. (2016). Transformational leadership, empowerment, and job satisfaction: the mediating role of employee empowerment, Human resources for health, 14(1), 73.
Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management.
Dictionary, O. (2014). Oxford dictionaries. Language Matters.
Dong, Y., Liao, H., Chuang, A., Zhou, J., & Campbell, E. M. (2015). Fostering employee service creativity: Joint effects of customer empowering behaviors and supervisory empowering leadership, Journal of Applied Psychology, 100(5), 1364.
Elgamal, M. (2018). Dynamic organizational capabilities: the joint effect of agility, resilience and empowerment. Journal of Human Resource Management, 6(2), 44-49.
Faridi, A., & Baloch, A. (2019). Training and development methods affecting professionalism and empowerment of banking sector employees. Journal of Management Sciences, 6(2), 75-92.
Fetterman, D. (2017). Transformative empowerment evaluation and freirean pedagogy: alignment with an emancipatory tradition. New Directions for Evaluation, 2017(155), 111-126.
Fernandez, S., & Moldogaziev, T. (2015). Employee empowerment and job satisfaction in the US Federal Bureaucracy: A self-determination theory perspective, The American review of public administration, 45(4), 375-401.
Griffith, J. A., Baur, J. E., & Buckley, M. R. (2019). Creating comprehensive leadership pipelines: Applying the real options approach to organizational leadership development. Human Resource Management Review, 29(3), 305-315.
Hanaysha, J., & Tahir, P. R. (2016). Examining the effects of employee empowerment, teamwork, and employee training on job satisfaction. Procedia-Social and Behavioral Sciences, 219, 272-282.
Hassanpour, Albar; Abbasi, Tayebeh; Norozi, Mojtaba (2011). Studying the role of Transformational Leadership in employer empowerment, Iranian journal of management study in Iran, 15(1): 159-180 (In Persian).
Iranzadeh, Soleyman (2016). Identification and Rating of employer empowerment variables relationships using ISM approach, Iranian journal of human resource in oil industries, 7(27):3-26 (In Persian).
Kim, S. Y., & Fernandez, S. (2017). Employee empowerment and turnover intention in the US federal bureaucracy, The American review of public administration, 47(1), 4-22.
Kundu, S. C., Kumar, S., & Gahlawat, N. (2019). Empowering leadership and job performance: mediating role of psychological empowerment. Management Research Review.
Kuenzi, M., Mayer, D. M., & Greenbaum, R. L. (2020). Creating an ethical organizational environment: The relationship between ethical leadership, ethical organizational climate, and unethical behavior. Personnel Psychology, 73(1), 43-71.
Lorinkova, N. M., & Perry, S. J. (2017). When is empowerment effective? The role of leader-leader exchange in empowering leadership, cynicism, and time theft, Journal of Management, 43(5), 1631-1654.
Matić, D., Cabrilo, S., Grubić-Nešić, L., & Milić, B. (2017). Investigating the impact of organizational climate, motivational drivers, and empowering leadership on knowledge sharing. Knowledge Management Research & Practice, 15(3), 431-446.
Memarzeh, Gholamreza; Taherpour, Habibollah; Moradi, Mohammadreza (2010). Identification the factors influencing employer empowermentin in South Pars Gas Complex, Iranian journal of Management and development, 23(1): 25-48 (In Persian).
Mirmohammad, Seyed Mohammad; Hoseinpour, Davood; Ghasemi Banabari, Hamidreza (2017). The key factors of employer empowerment success, Iranian journal of improvement and change management, 25(83):93-114 (In Persian).
Mirghafoori, Seyed Habibollah; Asadiyan, Faezeh (2014). The methods of multi criteria decision making, Tehran: Publishing House Jihad University (In Persian).
Mone, E. M., & London, M. (2018). Employee engagement through effective performance management: A practical guide for managers: Routledge.
Nafari, Neda and Omidfar, Reza (2010). Studying the effect of organizational structure (structural aspect0 on employer empowerment (case study: Deputy Charge of the Ministry of Economic Affairs and Finance), Iranian journal of management and improvement process, 23(1): 63-82 (In Persian).
Potnuru, R. K. G., Sahoo, C. K., & Sharma, R. (2019). Team building, employee empowerment and employee competencies. European Journal of Training and Development.
 Phillips, F. (2017). Effectiveness of the AMSA employee empowerment share scheme as mechanism for transformation. University of Pretoria.
Rhee, J., Seog, S. D., Bozorov, F., & Dedahanov, A. T. (2017). Organizational structure and employees' innovative behavior: The mediating role of empowerment. Social Behavior and Personality: an international journal, 45(9), 1523-1536.
Shanker, R., Bhanugopan, R., Van der Heijden, B. I., & Farrell, M. (2017). Organizational climate for innovation and organizational performance: The mediating effect of innovative work behavior. Journal of vocational behavior, 100, 67-77.
 Sok, P., & O'Cass, A. (2015). Achieving service quality through service innovation exploration–exploitation: the critical role of employee empowerment and slack resources, Journal of Services Marketing, 29(2), 137-149.
Srivastava, A. P., & Dhar, R. L. (2016). Impact of Leader member exchange, human resource management practices and psychological empowerment on extra role performances: the mediating role of organisational commitment, International Journal of Productivity and Performance Management, 65(3), 351-377.
Tariq, S., Jan, F. A., & Ahmad, M. S. (2016). Green employee empowerment: a systematic literature review on state-of-art in green human resource management. Quality & Quantity, 50(1), 237-269.
Voegtlin, C., Boehm, S. A., & Bruch, H. (2015). How to empower employees: using training to enhance work units’ collective empowerment, International Journal of Manpower, 36(3), 354-373.
Wandersman, A., Alia, K., Cook, B. S., Hsu, L. L., & Ramaswamy, R. (2016). Evidence-based interventions are necessary but not sufficient for achieving outcomes in each setting in a complex world: Empowerment evaluation, getting to outcomes, and demonstrating accountability. American Journal of Evaluation, 37(4), 544-561.
Yildirim, F., & Naktiyok, S. (2017). The mediating role of organizational support in the effect of transformational leadership on employee empowerment. Polish Journal of Management Studies, 16.
Zareei, Matin; Mohammadi, Ghanbar; Sanati, Zeynab (2007). Studying the relation between on the job training and employer empowerment in Qom Agricultural Jihad Organization, Iranian journal of organizational culture, 5(16) (In Persian).
Zheng, M. M., & Tian, V. I. (2019). Empowerment across Cultures: How National Culture Affects Structural and Psychological Empowerment and Employee Engagement. Journal of Marketing Development and Competitiveness, 13(3).
پژوهشنامه مدیریت اجرایی
دوره 12، شماره 24
دی 1399
صفحه 13-41

فایل ها

سابقه مقاله

  • تاریخ دریافت: 29 دی 1398
  • تاریخ بازنگری: 31 شهریور 1399
  • تاریخ پذیرش: 19 مهر 1399

هم رسانی

ارجاع به این مقاله

آمار